Warranty

IDENTIFICATION

Warranty

IDENTIFICATION

  • Title: MUNDO READER LIMITED.
  • Registered office: 10 John Street, London, WC1N 2EB.
  • Corporate tax ID: GB224 8674 89
  • Public Registry: Registrar of Companies for England and Wales.
  • Telephone: +44 20 70 78 37 74
  • Email address: uk@bq.com

Mundo Reader Limited. (hereinafter BQ), provides this Warranty to the purchasers of BQ products included the sales package (hereinafter, the Product or Products).

AIM

In order to achieve the utmost possible clarity and transparency in relations with our customers, at BQ we independently provide you with the conditions which regulate the warranty of all of our Products acquired from our website, with these conditions being applicable in the United Kingdom unless the existence of other specific conditions are indicated.

The conditions of this commercial warranty do not limit any rights whatsoever which may be granted by the legislation in force in the United Kingdom. For information purposes only, and without limiting your other rights, the section “LEGAL WARRANTY” contains the rights granted to you in law regarding consumer goods and consumer protection.

STANDARD WARRANTY

The standard warranty period includes a protection for a two-year (24 month) period, from the date of the delivery of the product purchased from BQ.

Specifically, in the warranty period, BQ will cover the defects found in materials or elements making up the product, whenever they are due to manufacturing faults. The warranty shall not include, under any circumstances, any errors, faults or defects arising out of improper use, not suited to the operating instructions and technical specifications provided by BQ.

WARRANTY REQUEST

In the event that it is necessary to make use of the warranty for your BQ Products, you can request this through any of the channels indicated below:

  • Contact a BQ customer service centre.
  • Either go in person or send the Product or affected part to any of the technical service centres authorised by BQ.

The warranty request must always be made within the term of the standard warranty, i.e. within two years starting from the date the product was supplied, with BQ then evaluating compliance with all the requirements indicated in these conditions.

WARRANTY COVERAGE

Once the warranty request is received by BQ, and it has been verified that the warranty request complies with the requirements established in current legislation and, where relevant, in these terms and conditions, Mundo Reader will rectify the defects free of charge and within a commercially reasonable period of time, through:

  • The repair of the BQ Product with new parts or second-hand parts which are equivalent to new ones in performance and reliability,
  • The replacement of the BQ Product with another equivalent product with new parts or second hanrd parts, and which is equivalent to a new product in performance and reliability, or
  • The reimbursement of the total cost of the Product, prior to delivery of the Product to BQ, in the event that none of the above options are possible.

The warranty period shall not be extended, renewed or otherwise modified following the subsequent resale, repair or replacement of the Product by Mundo Reader. However, any part(s) repaired or any products replaced during the Warranty Period shall be guaranteed for either the remainder of the original Warranty Period or a period of six (6) months from the date of repair or replacement, whichever is greater.

WARRANTY EXCLUSIONS

Once the warranty request is received by BQ, and it has been verified that the warranty request complies with the requirements established in current legislation and, where relevant, in these terms and conditions, Mundo Reader will rectify the defects free of charge and within a commercially reasonable period of time, through:

  • User manuals or software, configuration, content, data or third-party links, included with or downloaded onto the Product, included at the time of installation, assembly, delivery or at any point of the delivery chain, or otherwise acquired by you, and using any method.
  • BQ does not guarantee that its software will meet your needs or will be compatible with any hardware or software provided by an independent supplier.Nor does it guarantee any software to be free from interruptions or errors, nor that any defect therein can be rectified or is subject to rectification.
  • Faults arising from incorrect handling of the device (including, but not limited to, faults caused by sharp objects, bending, crushing, dropping, exposure to extreme temperature or moisture, etc.)
PRODUCT SCREEN RESOLUTION TOTAL PIXELS MAX HOT PIXELS MAX DEAD PIXELS MAX STUCK PIXELS
Aquaris M4.5540 x 960518.400112
Aquaris M51080 x 19202.073.6004410
Aquaris E4.5 Ubuntu Edition540 x 960518.400112
Aquaris E5 HD Ubuntu Edition720 x 1280921.600225
Tesla 2 W8800 x 12801.024.000225

WHITE MARKS AND DUST POLICY

The warranty period shall not be extended, renewed or otherwise modified following the subsequent resale, repair or replacement of the Product by Mundo Reader. However, any part(s) repaired or any products replaced during the Warranty Period shall be guaranteed for either the remainder of the original Warranty Period or a period of six (6) months from the date of repair or replacement, whichever is greater.

At times there are small imperfections, such as anomalous pixels, flecks of dust trapped underneath the surface and marks that can only be seen against a white background, which fall beneath the threshold of normal visibility, and therefore cannot be considered defects or faults, as that they do not affect normal use and reasonable ergonomics of the device.

  • Up to two(2) white marks, each of less than one millimetre(1 mm) in size.
  • Up to two (2) flecks of dust, each of less than one millimetre (1 mm) in size.

For both of the cases stated, any marks or flecks of dust measuring less than 0.1 mm shall not be taken into consideration when assessing the calculation total, as they are not visible to the naked eye.

If the size or total quantity of the white marks or flecks of dust exceeds the amounts established above, the Product will be repaired. Should this be impracticable, a replacement with another unit will be provided.

SIM CARD POLICY

SIM cards are always supplied by a third party (telecommunications operators) and, therefore, BQ shall not accept any liability under this warranty in connection with the operation, availability, coverage, services or range of the mobile network or other system or any other liability.

Prior to the repair or replacement of the Product by BQ (or an authorised service agent), the network operator may have to remove any SIM locks or similar methods employed to prevent the Product from being used to access specific operators or networks. In these situations, please contact your operator beforehand to unlock the Product, so that BQ can complete the assistance properly.

ADDITIONAL FREE WARRANTY

In addition to the standard warranty, BQ offers users of determined devices a free extended warranty of three (3) years in duration (36 months).

This commercial warranty will include the same cover and exclusions as the standard warranty for two years, with the exception of the following parts or components: speakers, motors (vibrator and cameras) and sound box, which will not be covered under the commercial warranty once three (3) years have passed from the date of purchase.

Therefore, for products which benefit from this commercial warranty, the cover will be a total of sixty (60) months, with the specifications for each time period indicated in this document.

WARRANTY REQUEST

In the event that it is necessary to make use of the warranty for your BQ Products, you can request this through any of the channels indicated below:

  • Contact a BQ customer service centre (INCLUDE LINK TO CLAUSE 4.3 IN “CONDICIONES DE VENTA”).
  • Either go in person or send the Product or affected part to any of the technical service centres authorised by BQ.

The warranty request must always be made within the term of the standard warrant y, i.e. within two years starting from the date the product was supplied, with BQ then evaluating compliance with all the requirements indicated in these conditions.

WARRANTY COVERAGE

Once the warranty request is received by BQ, and it has been verified that the warranty request complies with the requirements established in current legislation and, where relevant, in these terms and conditions, Mundo Reader will rectify the defects free of charge and within a commercially reasonable period of time, through:

  • The repair of the BQ Product with new parts or second-hand parts which are equivalent to new ones in performance and reliability,
  • The replacement of the BQ Product with another equivalent product with new parts or second hanrd parts, and which is equivalent to a new product in performance and reliability, or
  • The reimbursement of the total cost of the Product, prior to delivery of the Product to BQ, in the event that none of the above options are possible.

The warranty period shall not be extended, renewed or otherwise modified following the subsequent resale, repair or replacement of the Product by Mundo Reader. However, any part(s) repaired or any products replaced during the Warranty Period shall be guaranteed for either the remainder of the original Warranty Period or a period of six (6) months from the date of repair or replacement, whichever is greater.

WARRANTY EXCLUSIONS

The following items are expressly excluded from the warranties offered by BQ:

  • User manuals or software, configuration, content, data or third-party links, included with or downloaded onto the Product, included at the time of installation, assembly, delivery or at any point of the delivery chain, or otherwise acquired by you, and using any method. BQ does not guarantee that its software will meet your needs or will be compatible with any hardware or software provided by an independent supplier. Nor does it guarantee any software to be free from interruptions or errors, nor that any defect therein can be rectified or is subject to rectification.
  • Normal wear and tear (including, but not limited to, the camera lenses, batteries and screens).
  • Faults arising from incorrect handling of the device (including, but not limited to, faults caused by sharp objects, bending, crushing, dropping, exposure to extreme temperature or moisture, etc.).
  • Faults or damage resulting from incorrect use of the Product, including any use that contravenes the instructions provided by BQ (e.g. failure to follow the user manual for the Product).
  • Presumed faults resulting from use of the Product with, or in conjunction with, any other product, equipment, software and/or service which is not produced or supplied by BQ, or which is used for non-intended purposes. Faults may be caused by viruses introduced via unauthorised access (by you or third parties) to services, other accounts, networks and computer systems. Unauthorised access can be gained through hacking, unlawful acquisition of passwords or other similar means.
  • Faults resulting from short-circuiting of the battery or from breaking of (or tampering with) the battery seals or cells, or due to the battery being used with non-recommended equipment.
  • Other circumstances beyond the reasonable control of BQ.

4SPECIAL CONDITIONS APPLICABLE TO SMARTPHONES – TABLETS – E-READERS PIXEL ANOMALY POLICY

The screens of our devices comprise thousands of pixels. For all devices of this nature, it is not feasible for each and every pixel on each and every screen to work perfectly. If efforts were made to achieve this during the manufacturing process, the costs involved would rise exorbitantly, which in turn would increase the end price of the product to a level that no user could afford.

A maximum of 2 hot pixels (always white), 2 dead pixels (always black) and 5 stuck pixels (an RGB sub-pixel which is always on or off) per million pixels. For more information on this standard, please click on this link.

If you are interested in the quality policies of other manufacturers in this regard, you can view them here.

Below is a table containing a list of our Products, with calculations on the number of pixels of each of their screens. If the number of dead pixels on your device exceeds the number specified in the table, the Product screen is faulty. In this case we will replace your device immediately, free of charge.

MONTH OF THE WARRANTY PERIOD IN WHICH REPAIR IS REQUESTED PERCENTAGE OF THE PURCHASE PRICE OF THE DEVICE COVERED UNDER THE WARRANTY
2552,77%
2648,84%
2745,75%
2842,51%
2939,11%
3035,56%
3131,35%
3226,99%
3322,97%
34 tо 3620%
37 tо 4815%
49 tо 6010%

You should bear in mind that the term of this commercial warranty will not be extended in the event that you opt for your Product to be replaced with another device, meaning that the term will be calculated from the date of purchase of the first device to the end of the term established initially.

OTHER IMPORTANT INFORMATION

Please ensure that you make security backups or written records of all the data and important content stored on the Product, as data and content could be lost during repair or replacement of the Product. BQ shall not be held liable under any circumstances, whether explicitly or implicitly, for any damage or loss of any kind resulting from loss, damage or distortion of the data or content during the repair or replacement of the Product.

Likewise, for the purpose of guaranteeing the full protection of your privacy, please send us the Product without any personal information stored on the memory of the device or additional memory of the same.

Any parts of the Product or other equipment replaced by BQ shall become the property of BQ. If the Product is not covered under the terms and conditions of this Warranty, BQ and its authorised service agents reserve the right to charge a fee for labour costs. When repairing or replacing the Product, BQ may use new, equivalent-to-new or reconditioned products or parts.

Your Product and the software may include elements that are specific to your country. If the Product has been exported from the original destination to another country, it may include country-specific elements that are not considered as defects under the terms of this Warranty.

LIMITATION OF LIABILITY

This Warranty constitutes your sole and exclusive guarantee from BQ and the sole and exclusive liability of BQ for any defects that may be found in your Product. This Warranty replaces any other liabilities and guarantees that may have been provided by BQ, whether verbally, in writing, legal (non-statutory), contractual, non-contractual or of any other kind, including, but not limited to, and to the extent permissible by law, any other conditions, guarantees or other implicit terms pertaining to satisfactory quality or fitness for a specific purpose.

However, this Warranty shall not exclude or limit: i) any legal (statutory) rights you may have under national law, nor ii) any rights you may have with regard to the vendor of the Product.

To the extent permissible under the applicable law, BQ shall not be held liable for any loss, damage or distortion of data, loss of earnings, loss of utility or functionality of any Products, loss of business, loss of contracts, loss of profits, loss of anticipated savings, increased costs or expenses, indirect loss or damage of any kind, nor any loss or damage of a consequential nature or special nature.

To the extent permissible under the applicable law, the liability of BQ shall be limited to the purchase value of the Product. However, the foregoing limitation shall not apply in the event of gross negligence or wilful misconduct on the part of BQ, or in the event of death or personal injury caused by demonstrable negligence on the part of BQ.

LEGAL WARRANTY

The good supplied under a contract must have the characteristics and deliver the uses described or the uses ordinarily given to goods of the same type. They should also have a satisfactory quality, in line with the standards of a reasonable person, considering: the description made of the goods, the price and other relevant circumstances.

In the event that you consider that the product does not comply with the contract, UK legislation gives you a period of six (6) years to make a clam (five -5- years for products acquired in Scotland), starting from the date the product was supplied. This deadline is established generically for any type of product, meaning that when a claim is made the specific case must be analysed.

If any non-conformity is found in the first month starting from the date the product was supplied, the client may opt to return the product and be refunded the purchase price.

Important: This Product is a complex electronic device. BQ recommends that you carefully read the user manual and instructions supplied with the Product, along with other related materials. You should also bear in mind that the Product may include high precision screens, camera lenses and other similar parts that could be easily scratched or damaged if not handled with extreme care. This Warranty does not cover this type of damage under any circumstances whatsoever.

This warranty shall be governed by and interpreted pursuant to the laws of the country in which the BQ product was purchased.

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